Refund policy

Refund Policy

Due to the nature of jewelry products and hygiene considerations, all items are final sale once delivered.

For orders delivered to the United States, JOGAWA does not accept returns or exchanges unless the item has a verified quality issue, arrives damaged, or you receive the wrong item.

Return, Exchange, or Refund Requests

If your item has a quality issue, arrives damaged, or you receive the wrong item, please contact us at jogawaassistant1@outlook.com within 7 days of delivery.

Please include the following information in your email:

Order number

Clear photos or videos of the issue

A brief description of the problem

After receiving your request, our team will review the situation and provide a suitable solution based on the specific issue.

Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order as soon as it is delivered.

If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

After verification, JOGAWA may offer a replacement, exchange, store credit, partial refund, or full refund depending on the situation.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange unless there is a verified quality issue, damage, or wrong item received:

Earrings

Pierced jewelry

Ear cuffs

Custom products

Wholesale orders

Sale items

Gift cards

Items that have been worn, used, opened, altered, damaged by the customer, or returned without approval will not be accepted.

We do not accept returns or exchanges for personal reasons, including but not limited to:

Change of mind

Dislike of the style

Incorrect size selection

Ordering the wrong item

No longer wanting the item

Exchanges

We only accept exchanges if the item has a verified quality issue, arrives damaged, or you receive the wrong item.

We do not offer exchanges for personal preference, style changes, or incorrect selections made by the customer.

Return Shipping

Please contact us before returning any item.

The return address will only be provided after your return request has been reviewed and approved. Unauthorized returns will not be accepted.

If the return is approved due to a verified product quality issue, damage, or wrong item sent by us, JOGAWA will provide return instructions based on the situation.

If a return is approved for any other special reason, the customer may be responsible for the return shipping cost.

Refunds

We will notify you once your return or refund request has been reviewed.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at jogawaassistant1@outlook.com.

Custom and Wholesale Orders

Custom orders and wholesale orders are prepared based on the customer’s confirmed requirements.

Once production, preparation, or purchasing arrangements have started, custom and wholesale orders cannot be canceled, returned, or exchanged unless there is a verified quality issue, damage, or wrong item received.

Contact Us

For any return, exchange, or refund questions, please contact us at:

jogawaassistant1@outlook.com