FAQs

FAQs

Shipping & Delivery

How long does shipping take?

We currently offer shipping to the United States. Shipping availability for other destinations may vary depending on the order details and delivery location.

For regular in-stock items, the estimated delivery time is usually approximately 14–30 business days after the order has been processed and shipped.

For pre-order items, the estimated delivery time is approximately 30 business days. Pre-order products may require additional time due to production, restocking, supplier arrangements, or other preparation needs.

For custom orders and wholesale orders, processing time and delivery time may vary depending on product availability, order quantity, customization requirements, production schedule, supplier arrangements, and JOGAWA’s actual arrangement.

All delivery times are estimates only and are not guaranteed. Actual delivery time may vary depending on the destination, shipping carrier, customs processing, holidays, weather, peak seasons, or other factors beyond our control.

Do you provide tracking information?

Yes. Once your order has been shipped, we will provide tracking information when available.

Please note that tracking updates may take some time to appear after the package is handed over to the shipping carrier.

Do you offer free shipping?

Yes. To celebrate the grand opening of our new store, JOGAWA is currently offering free shipping on all orders with no minimum purchase required.

Normally, orders over $60 qualify for free shipping. However, during this special opening promotion, every order can enjoy free shipping.

Orders & Payment

What payment methods do you accept?

We accept secure payment methods including PayPal, credit cards, and debit cards where available. All payments are processed through secure checkout providers.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed, prepared, shipped, or confirmed for production, we may not be able to make changes or cancel the order.

Custom orders and wholesale orders cannot be canceled once production, preparation, or purchasing arrangements have started.

What should I do if I entered the wrong shipping address?

Please contact us immediately with your order number and correct shipping address.

If your order has not been processed or shipped yet, we will do our best to update it.

JOGAWA is not responsible for delays, failed deliveries, lost packages, or additional shipping fees caused by incorrect or incomplete shipping information provided by the customer.

Returns & Refunds

What is your return policy?

Due to the nature of jewelry products and hygiene considerations, all items are final sale once delivered.

For orders delivered to the United States, JOGAWA does not accept returns or exchanges unless the item has a verified quality issue, arrives damaged, or you receive the wrong item.

If your item has a quality issue, arrives damaged, or you receive the wrong item, please contact us at jogawaassistant1@outlook.com within 7 days of delivery.

Please include your order number, clear photos or videos of the issue, and a brief description of the problem.

Can earrings be returned?

For hygiene and safety reasons, earrings, pierced jewelry, ear cuffs, and body jewelry are not eligible for return or exchange unless there is a verified quality issue, damage, or wrong item received.

Items that have been worn, used, opened, altered, damaged by the customer, or returned without approval will not be accepted.

We do not accept returns or exchanges for personal reasons, including but not limited to change of mind, dislike of the style, incorrect size selection, ordering the wrong item, or no longer wanting the item.

What should I do if I receive a damaged or incorrect item?

Please inspect your order as soon as it is delivered.

If the item is defective, damaged, or incorrect, please contact us at jogawaassistant1@outlook.com within 7 days of delivery.

Please include your order number, clear photos or videos of the issue, and a brief description of the problem.

After verification, JOGAWA may offer a replacement, exchange, store credit, partial refund, or full refund depending on the situation.

Do I need to contact you before returning an item?

Yes. Please contact us before returning any item.

The return address will only be provided after your return request has been reviewed and approved. Unauthorized returns will not be accepted.

Product & Jewelry Care

Are your accessories suitable for everyday wear?

Yes. Our accessories are selected with everyday styling in mind. We focus on unique, easy-to-match pieces that can help you create different looks for different days.

How should I care for my jewelry?

To keep your jewelry looking its best, avoid direct contact with water, perfume, lotions, sweat, and chemicals.

Store your pieces in a dry place when not in use. We also recommend removing jewelry before showering, swimming, exercising, or sleeping.

Will the jewelry color fade?

All fashion jewelry may naturally change over time depending on how often it is worn and how it is cared for.

Proper storage and avoiding moisture, sweat, perfume, and chemicals can help extend the life of your pieces.

Customization & Wholesale

Do you offer customization?

Yes. JOGAWA may offer customization for selected products depending on product availability, material availability, design requirements, production schedule, quantity, and JOGAWA’s current business conditions.

If you are interested in custom styles, please contact us with your product type, reference photos, preferred color, size or quantity, budget range, destination country, and expected delivery time.

Custom orders cannot be canceled once production, preparation, or purchasing arrangements have started.

Custom items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Do you offer wholesale?

Yes. JOGAWA offers wholesale options for selected accessories.

Wholesale pricing, minimum order quantity, processing time, production time, and shipping time may vary depending on the product style, quantity, inventory availability, customization requirements, and JOGAWA’s current business conditions.

Wholesale orders cannot be canceled once production, preparation, or purchasing arrangements have started.

Wholesale orders are not eligible for return or exchange unless the items arrive damaged, defective, or incorrect.

Customer Support

How can I contact JOGAWA?

You can contact us by email at:

jogawaassistant1@outlook.com

Please include your order number or request details so we can assist you faster.

How long does it take to receive a reply?

Our customer service team usually replies within 24–48 hours on business days.

Response times may be longer during weekends, holidays, or peak seasons.

JOGAWA — unique accessories for everyday styling.