Privacy policy

Privacy Policy

Last updated: June 11, 2026

This Privacy Policy explains how JOGAWA collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use any services provided through our online store.

This website is operated by BLUE STAR TRADING LIMITED under the store name JOGAWA. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website, place an order, create an account, subscribe to our updates, or contact us, we may collect the following types of information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment confirmation information
• Product preferences and shopping activity on our website
• Communication records when you contact our customer support team
• Device, browser, IP address, and website usage information

We only collect information that is necessary to process your order, provide customer service, improve our website, and operate our business.

Payment Information

Payments on our website are processed through secure third-party payment service providers. We do not directly store your full credit card number, debit card number, or complete payment account details on our own servers.

Payment information may be collected and processed by our payment providers in order to complete your transaction, prevent fraud, and comply with applicable payment security requirements.

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders
• To arrange shipping and provide tracking information
• To confirm payments and prevent fraudulent transactions
• To provide customer support
• To respond to your inquiries, requests, or complaints
• To manage returns, refunds, or order issues when applicable
• To improve our website, products, and customer experience
• To send order updates, service messages, and important notices
• To send marketing emails only when permitted by law or with your consent
• To comply with applicable legal, regulatory, accounting, and security obligations

We do not use your personal information for purposes that are unrelated to our business operations or your shopping experience with JOGAWA.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, analyze website performance, and improve your shopping experience.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve product pages, navigation, and checkout experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including shopping cart and checkout features.

How We Share Your Information

We may share necessary personal information with trusted service providers only when required to operate our website and provide our services to you. These service providers may include:

• Website hosting and e-commerce platform providers
• Payment processing providers
• Shipping and logistics providers
• Customer support tools
• Email and communication service providers
• Fraud prevention and security service providers
• Analytics and website performance service providers

These service providers are only allowed to use the information as necessary to provide services to us or to you.

We may also disclose information if required by applicable law, regulation, legal process, government request, or to protect the rights, property, and safety of our business, customers, or others.

We do not disclose customer personal information for unrelated third-party use.

Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

When you use our website, certain information may be processed by Shopify in order to operate the store, process orders, support checkout, provide security, and improve platform services. Shopify may process personal information in accordance with its own privacy practices.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

If you access a third-party website through our website, we recommend that you review that website’s privacy policy before providing any personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, dispute resolution, and business record requirements.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Withdraw consent for certain communications
• Request information about how your personal information is used

To exercise any applicable rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

Marketing Communications

If you subscribe to our marketing emails, we may send you updates about new products, promotions, or store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your orders, account, customer service inquiries, or important service updates.

Children’s Privacy

Our website and products are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

International Data Processing

Because we operate an online store and use international service providers, your personal information may be processed or stored in countries or regions outside your place of residence.

We take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, legal requirements, or operational needs.

Any updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after updates are posted means that you acknowledge the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or if you would like to make a privacy-related request, please contact us at:

Company name: BLUE STAR TRADING LIMITED
Company Address: RM C, 6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Email: jogawaassistant1@outlook.com