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We offer reliable international shipping for all JOGAWA jewelry and accessories.

Orders are usually processed within 1–3 business days. After your order has been shipped, tracking information will be provided so you can follow your package.

Estimated delivery time is usually 10–15 business days after shipment, depending on your location and local carrier processing.

For a limited time, we offer free shipping on all orders. No minimum purchase is required.

If you have any questions about your order, please contact our support team at jogawaassistant1@outlook.com. We’re here to help.

Due to hygiene reasons, earrings and body jewelry are final sale once delivered and cannot be returned or exchanged for change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at jogawaassistant1@outlook.com with your order number and clear photos of the issue.

Once your request has been reviewed and approved, we will provide further instructions. If a refund is approved, it will be processed back to your original payment method.

Please do not return any items without contacting us first. Return addresses and return instructions will be provided by our support team when applicable.

Shipping fees are non-refundable unless the return is due to a verified quality issue, defective item, or incorrect item received.